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SMART ODR Process

The SMART ODR Portal - Securities Market Approach for Resolution Through ODR Portal, has been established by the 7 Market Infrastructure Institutions together with ODR Institutions to help investors access efficient dispute resolution fully online.

Follow the steps below to resolve a dispute.

Register on SMART ODR Portal

Click on Create Account to register on the platform.

File a New Dispute

Click on File a New Dispute to begin.

Select Intermediary

Select the Intermediary against whom you wish to file a dispute.

Select Category

Select the relevant Categories for your dispute.

Enter Dispute Details

Fill details of the dispute and attach relevant files or documents.

Track Resolution Progress

Once your dispute is filed, track progress easily under the Dispute Timeline.