The SMART ODR Portal - Securities Market Approach for Resolution Through ODR Portal, has been established by the 7 Market Infrastructure Institutions together with ODR Institutions to help investors access efficient dispute resolution fully online.
Follow the steps below to resolve a dispute.
Click on Create Account to register on the platform.
Click on File a New Dispute to begin.
Select the Intermediary against whom you wish to file a dispute.
Select the relevant Categories for your dispute.
Fill details of the dispute and attach relevant files or documents.
Once your dispute is filed, track progress easily under the Dispute Timeline.